Last Updated: [Insert Date]

Welcome to Office Supply Series Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.officesuppliesnew.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. General Provisions

Office Supply Series Shop specializes in premium writing instruments and stationery, catering to discerning customers who appreciate fine craftsmanship. Our products include fountain pens, rollerball pens, inks, paper, and related accessories.

1.1 Eligibility

To use our services, you must:

  • Be at least 18 years old
  • Have legal capacity to enter into contracts
  • Reside in our service areas (excluding certain Asian and remote regions)
  • Provide accurate and complete information when creating an account or placing orders

1.2 Account Responsibility

When creating an account, you agree to:

  • Maintain the confidentiality of your login credentials
  • Promptly update any changes to your personal information
  • Be responsible for all activities under your account

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur due to monitor settings, handmade nature of some products, or manufacturer updates. If you receive a product that significantly differs from its description, please contact us immediately.

2.2 Product Availability

All orders are subject to product availability. Limited Edition items are produced in small quantities and may sell out quickly. We reserve the right to cancel orders for unavailable items and will notify you promptly if this occurs.

2.3 Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned:

  • Opened ink bottles and cartridges
  • Replacement nibs
  • Limited Edition items with personalized engravings

3. Ordering and Payment

3.1 Order Process

Order placement constitutes an offer to purchase. We reserve the right to refuse any order for any reason, including suspected fraudulent activity or errors in product information.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store complete credit card information on our servers.

3.3 Pricing and Taxes

Prices are listed in USD and exclude applicable taxes, duties, or customs fees. International customers are responsible for all import charges imposed by their country.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 Delivery Responsibilities

Once shipped, risk of loss passes to you. If a package is lost in transit, we will assist with carrier claims but cannot guarantee replacement until the claim is resolved.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with proof of purchase. To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number, items to return, and reason
  3. Await Return Merchandise Authorization (RMA)
  4. Ship to: Office Supply Series Shop Returns Department, 1027 Locust Court, Long Beach, CA 90807, USA

5.2 Refund Processing

Refunds are issued within 5 business days after inspection (3-10 days for credit cards, typically 24 hours for PayPal). Original shipping fees are non-refundable except for our errors.

5.3 Exchanges

Follow the return process and specify your desired replacement. We will process the exchange once the return is received and approved.

6. Intellectual Property

All content on our website, including text, images, logos, and product designs, is our property or used with permission and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Office Supply Series Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by the laws of the State of California, USA, without regard to conflict of law principles.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or our products:

Email: [email protected]
Address: 1027 Locust Court, Long Beach, CA 90807, USA