At Office Supply Series Shop, we understand that the journey of a fine writing instrument doesn’t end at purchase. Our shipping and returns policies reflect the same attention to detail that goes into crafting our premium stationery products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to serve our global clientele (excluding certain Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

International Note: Customers are responsible for any customs duties, taxes, or import fees. These charges vary by country and are not included in the order total.

Returns & Exchanges

We stand behind every product we sell. If you’re not completely satisfied with your purchase, our refined returns process ensures a resolution that matches our high standards.

Eligibility Requirements

To qualify for return or exchange:

  • Items must be in original, unused condition with all packaging intact
  • Proof of purchase must accompany the return
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

To maintain our hygiene and quality standards, the following cannot be returned:

  • Opened Ink Bottles & Cartridges
  • Replacement Nibs (for hygiene reasons)
  • Limited Editions with personalized engravings

Our Refined Return Process

  1. Initiate Your Return Request

    Email our customer service at [email protected] within 15 days of receiving your order. Include:

    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Exchange preference (if applicable)
  2. Receive Return Authorization

    Our customer service will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.

  3. Prepare Your Package

    Securely repackage the item(s) in their original packaging with all accessories and documentation. Clearly affix the provided RMA label on the exterior.

  4. Ship Your Return

    Send your package to:

    Office Supply Series Shop
    Returns Department
    1027 Locust Court
    Long Beach, CA 90807
    United States

    We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Processing Your Return

Upon receipt, our quality team will inspect the item(s) within 3-5 business days. You will receive email notification upon approval.

Refund Timeline & Methods

Approved refunds are processed within 5 business days after inspection completion:

  • Credit Card Payments: 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Original shipping fees are non-refundable except for incorrect or defective items.

Exchange Process

For exchanges, follow the standard return process and indicate your desired replacement item in your initial request. We will:

  • Process your return as described above
  • Ship your replacement item once the return is approved
  • Charge or refund any price difference plus applicable shipping fees

Damaged or Defective Items

In the rare event you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We will arrange for expedited replacement at no additional cost.

International Returns: Customers are responsible for customs fees on returns. Mark packages as “Returned Goods” to avoid additional duties. International returns may take 3-4 weeks for processing.

Contact Us

For any questions about our shipping or returns policy, please contact our customer service team who will assist you with the same care we take in selecting our fine writing instruments.

Email: [email protected]