At Office Supply Series Shop, we take as much care with your satisfaction as we do with our fine writing instruments. Should any item not meet your expectations, we offer a refined returns and exchange process designed with our discerning clientele in mind.

Eligibility for Returns & Exchanges

To be eligible for return or exchange, items must be:

  • In original, unused condition with all packaging intact
  • Accompanied by proof of purchase
  • Returned within 15 days of delivery

Non-Returnable Items

To maintain the highest standards of hygiene and quality, the following items cannot be returned or exchanged:

  • Ink Bottles & Cartridges (once opened)
  • Replacement Nibs (for hygiene reasons)
  • Limited Editions with personalized engravings

Our Refined Return Process

  1. Initiate Your Return Request
    Contact our customer service at [email protected] within 15 days of receiving your order. Please include:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
  2. Receive Return Authorization
    Our customer service will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Prepare Your Package
    Securely package the item(s) in their original packaging, including all accessories and documentation. Affix the provided RMA label clearly on the exterior.
  4. Ship Your Return
    Send your package to our address at:
    Office Supply Series Shop
    Returns Department
    1027 Locust Court
    Long Beach, CA 90807
    United States

    We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Processing Your Return
    Once received, our quality team will inspect the item(s) within 3-5 business days. You will receive email notification upon approval.

Refund Timeline & Methods

Approved refunds will be processed within 5 business days after inspection completion. Funds will be returned to your original payment method:

  • Credit Card Payments: 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Original shipping fees are non-refundable except in cases of incorrect or defective items.

Exchange Process

For exchanges, please follow the standard return process and indicate your desired replacement item in your initial request. We will:

  1. Process your return as described above
  2. Ship your replacement item once the return is approved
  3. Charge or refund any price difference plus applicable shipping fees

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Office Supply Series Shop,

I would like to initiate a return for the following item(s) from my order #[Your Order Number]:

  • [Product Name] – [Quantity]
  • [Reason for Return]

I understand that ink bottles, cartridges, replacement nibs, and personalized limited editions cannot be returned.

Please advise if you would prefer an exchange for [Desired Replacement Item, if applicable].

Thank you for your assistance.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

International Returns

For our international clientele (excluding certain Asian and remote regions):

  • Customs fees for returns are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional duties
  • International returns may take 3-4 weeks for processing

Damaged or Defective Items

Should you receive a damaged or defective item (a rare occurrence with our quality standards), please contact us immediately at [email protected] with photos of the damage. We will arrange for expedited replacement at no additional cost.

For any further questions about our returns policy, please don’t hesitate to contact our customer service team who will assist you with the same care we take in selecting our fine writing instruments.