“Just as we carefully curate our collection of fine writing instruments, we’ve crafted these answers to honor your curiosity about our products and services.”
About Our Products
What types of writing instruments do you specialize in?
We specialize in premium writing instruments including fountain pens, rollerball pens, ballpoint pens, and their accompanying accessories. Our collection features everything from limited edition fountain pens for collectors to practical rollerball refills for professionals. We also carry complementary products like high-quality paper, pen cases, and premium inks.
Are your fountain pens suitable for beginners?
Absolutely! While we carry professional-grade and collector’s items, we also have excellent entry-level fountain pens perfect for those new to fine writing instruments. Our converters and cartridges make ink management simple for beginners.
How do I choose the right nib for my fountain pen?
Our replacement nibs come in various sizes (extra fine, fine, medium, broad) to suit different writing styles. For detailed work, choose finer nibs; for expressive writing or signatures, broader nibs are ideal. Our customer service team at [email protected] can provide personalized recommendations.
Shipping & Delivery
What shipping options do you offer?
We offer two carefully curated shipping options:
Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 days after dispatch – perfect for time-sensitive orders.
Free Shipping: Via EMS for orders over $50, arriving in 15-25 days after dispatch – ideal for building your stationery collection.
Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 days after dispatch – perfect for time-sensitive orders.
Free Shipping: Via EMS for orders over $50, arriving in 15-25 days after dispatch – ideal for building your stationery collection.
Do you ship internationally?
Yes, we proudly serve discerning writers worldwide! However, we’re currently unable to deliver to select remote areas in Asia and other regions. If you’re unsure about delivery to your location, please contact us before ordering.
How are fragile items like ink bottles packaged?
Each package receives the same attention to detail as our product selection. Ink bottles are specially wrapped to prevent leaks, fountain pens are secured in protective sleeves, and all valuable items are shipped in discreet packaging to ensure safe arrival.
Returns & Exchanges
What is your return policy?
We stand behind every product with our 15-day return policy. If your writing instrument doesn’t meet your expectations, simply contact our customer service at [email protected] within 15 days of receipt to initiate a return.
Can I exchange a pen if I chose the wrong nib size?
Certainly! We understand the importance of the perfect writing experience. You may exchange your pen for one with a different nib size within the 15-day return window, provided the original pen is in unused condition with all original packaging.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all secure payment methods that match the reliability of our products.
Is my payment information secure?
Absolutely. We treat your payment information with the same care we apply to packaging your fine writing instruments. All transactions are processed through secure, encrypted channels.
Customer Service
How can I contact your customer service team?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours. You can also write to us at our headquarters: 1027 Locust Court, Long Beach, CA 90807, USA.
Do you offer gift wrapping services?
While we don’t currently offer traditional gift wrapping, all our packages are prepared with elegant, discreet packaging that makes them perfect for gifting. Many of our customers appreciate the sophisticated unboxing experience of our products.
“From our headquarters in Long Beach to your writing desk, we’re honored to assist you in finding the perfect instrument for every signature, sketch, or handwritten note.”